Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unworn or unused, with tags, in its original packaging, and accompanied by your receipt or proof of purchase.

To request a return, email qkabills@pm.me with your order number and the reason for your request. Please contact us before sending anything back. If your return is accepted, we will provide the correct return address and instructions. Items sent without prior authorization will not be accepted.

Damages and order issues
Inspect your order when it arrives. If an item is defective, damaged, misprinted, or incorrect, contact us promptly with your order number and clear photos so we can evaluate the issue and make it right.

Made-to-order products
Many QKA Bills Backers products are made to order. Choosing the wrong size, color, or style is not considered a product defect, so please review product details and sizing information before ordering.

Non-returnable items
Custom or personalized products, gift cards, and final-sale items cannot be returned. Contact us if you have questions about a specific item.

Exchanges
The fastest way to get a different item is to request a return. Once the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without justification, subject to applicable law. Returned items must be in the same condition received, unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase.

Refunds
We will notify you after we receive and inspect an authorized return. If approved, the refund will be issued to the original payment method within 10 business days. Banks and card issuers may take additional time to post the refund. If more than 15 business days have passed since approval, email qkabills@pm.me.